Crystal Mackay, Quit Coach, Service Delivery:   Despite the many quitting resources we offer to participants in our tobacco cessation program, many people let the opportunity pass them by. As a Quit Coach, I hear it in their tone of voice, or lack there of: “Yeah,... [More]

Crystal Mackay, Quit Coach, Service Delivery   It amazes me how much support (or lack thereof) can really affect a smoker’s quit. For some, not having much support is okay. In fact they’d even prefer it. However, for others, they wouldn’t be able to move forward in th... [More]

Crystal Mackay, Quit Coach, Service Delivery:   Most people think of their quit buddy as being someone who they are quitting with. Pretty simple right? It definitely can be if you know how that quit buddy relationship is going to play out. In my experience as a Quit Coach, I have ... [More]

Crystal Mackay, Quit Coach, Service Delivery:   I was calling a program participant for one of her regularly scheduled, follow-up support calls. Like usual, I introduced myself & where I was calling from. I asked how the participant was doing & she replied with something like, ... [More]